PAYMENT OPTIONS
Rent is due, in our office, on or before the 1st of every month, regardless of the date you moved in. We encourage you to pay timely, so that you do not pay late fees and ruin your good credit. No exceptions, even if the 1st is a Sunday or Holiday.
Security
Online payments are more secure than mailing your check. Your information is password protected and all transactions are both encrypted and security transmitted.
In addition, you receive email notification that your payment has been made.
How do I sign up?
Before you pay online, you will have to activate your online payment account. To receive an activation email, please email us at vanessa@sa-broker.com, Attention: Online Payments.
Is there a contract or can I cancel at anytime? There is no contract. This is an option to make paying convenient and secure.
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Pay on-line using Xsellence Realty Resident Portal. Electronic payments are fastest, safest and easiest method available. Once you are registered in our payment system you will have a simple electronic option with which to pay your rent each month. It may use your checking or savings account to pay your rent online with no fees!
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Pay your bill online anytime (24/7)
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Check your balance online
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Control when and how you pay
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No processing fees if you use your banking accounts.
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Set up automatic payments
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Sign up for automatic reminder emails
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Easy access to view your payment history
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You can stop at any time.
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Credit Card payments are acceptable on our website, see Pay by Credit Card.
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There is a small fee to process credit card payments online through our online resident portal.
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Cashier Checks and Money Orders can be sent by mail or delivered to our office.
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Office Address: 8739 Bandera Rd. Suite 101, San Antonio, Tx. 78250
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If you chose to mail in your payment and if received after the 3rd of the month a late fee will be due. It is the resident’s responsibility to confirm rent payment has been received and applied to your account.
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If you chose to pay at the office. Office hours are 9am-5pm; Monday–Friday. A convenient drop box, located at the front door, is available for after hours use. If you use the drop-box, call our office to confirm rent payment was received and applied to your account.
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We do NOT accept personal checks or cash as payment.
LATE PAYMENTS
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Bounced Check or Declined Online Payment
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If we get a check returned for insufficient funds (NSF), or an online payment is declined. Your account is charged a $50 NSF fee.
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If the NSF payment was for rent, your account is charged a late fee equal to 10% of the rent plus a per day amount (according to your lease), until your account is paid in full.
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You will then have 24 hours, after notification, to pay all rent and charges to avoid eviction. If is still unpaid after 24 hours, you will be served with a “Notice to Quit” (an eviction notice demanding you pay immediately or move out).
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Eviction Notice in Lieu of Late Notice
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Tenants will not receive a late notice or a phone call if their rent is late.
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Last Month’s Rent
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Rent is due every month, including your last month. It is illegal to use the Security Deposit to pay your rent.
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Why did I get a late charge if my rent isn’t late?
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All payments are applied to any outstanding balance and fees first.
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Rent is always paid last.
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If you have an outstanding balance, you will still have rent due after your payment has been applied.
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The late fee is charged on any outstanding rent balance.
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Pay your account in full each month or you will be charged a late fee each month that you have a balance due.
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